Deposit Demand

Privacy Policy

Last updated: May 23, 2026

This Privacy Policy explains how Deposit Demand ("we", "us") collects, uses, and shares information when you use our website and document-preparation services (the "Service").

1. Information We Collect

  • Account information: email address, password (stored hashed), and any profile details you provide.
  • Letter information: details you enter into the generator, such as your name and address, your landlord's name and address, dates, deposit amounts, dispute notes, and evidence descriptions. This information is used to generate, save, and (if you choose) re-display your letters.
  • Payment information: processed by our payment processor (Stripe). We receive limited billing details and a customer identifier; we do not store full card numbers.
  • Usage and device data: log data, IP address, browser type, pages viewed, and similar diagnostics.
  • Cookies and similar technologies: used to keep you signed in, remember preferences, and measure traffic.

2. How We Use Information

  • To provide, maintain, and improve the Service.
  • To generate, save, and deliver your demand letters.
  • To process payments and manage subscriptions.
  • To send transactional emails (account, billing, letter delivery) and, with your consent, marketing emails.
  • To prevent fraud, enforce our Terms, and comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share it only with:

  • Service providers that help us operate the Service (hosting, database, email delivery, payment processing, analytics) under contractual confidentiality obligations.
  • Legal and safety: when required by law, subpoena, or to protect rights, safety, or property.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you where required.

4. Your Choices and Rights

  • Access & deletion: you can view, edit, or delete your saved letters from your dashboard. You can request deletion of your account by contacting us.
  • Marketing email: you can unsubscribe at any time using the link in any marketing email. Transactional emails (receipts, account, letter delivery) are required for the Service.
  • Cookies: you can control cookies through your browser settings; some features may not work without them.
  • Regional rights: depending on your location (e.g., California, EU/UK), you may have additional rights such as access, correction, portability, restriction, and objection. Contact us to exercise them.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can delete individual letters from your dashboard at any time.

6. Security

We use reasonable administrative, technical, and physical safeguards (including encryption in transit and access controls) to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

8. International Users

The Service is operated in the United States. By using it, you understand that your information will be processed in the United States, which may have different data protection laws than your country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date and, where appropriate, additional notice.

10. Contact

Questions or requests about your privacy? Contact us.